All of our products are shipped to you from the US and EU via a secure, tracked shipping method. Please note that we do not ship to islands or P.O. boxes. Please provide a physical address.
Due to Covid-19, please account for a possible delay in receiving your order.
We appreciate your patience and we are doing everything we can to get your order to you safely while adhering to the government guidelines.
Onovo only ships on business days (Monday through Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed the following business day.
In case your Onovo package arrives damaged as a result of shipment, please save the shipping box, the Onovo products, and their outer white cardboard packaging, and email us as soon as possible with your order number and the photos of the mentioned items to firstname.lastname@example.org.
Sales tax, customs fees, tariffs or duties are not included in pricing. Orders shipped to Canada could be charged with customs fees. You may receive a separate invoice from FedEx for these customs costs. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package. Please also note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.
The extent of the customs rates depend on the state of residence: Click here for more info ( https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttxeng.html )
How taxes and duties are being calculated when shipping with Fedex can be found on this website: Click here for more info ( https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html )
To avoid the separate invoice (Advancement Fee) from FedEx, the customer can contact Fedex as soon as they get the tracking number and organize to pay the duties prior to receiving the order. This will stop FedEx from paying the duties and taxes from the order owed to the Canada Border Services Agency, which will result in an additional fee (Advancement Fee) for the customer.